 Our client-centric philosophy has driven us
to provide unmatched customer service and state-of-the-art
technology to our customers. To ensure our customers are pleased
with the service and technology they received, we use a
well-structured approach for the service we provide.
Our general process includes: First Contact,
Request Analysis, Service Plan, Approval, Implementation,
Performance Review and Service Option Adjustment:
- First Contact - During this phase, one of our client
managers will identify your specific needs.
- Request Analysis - After we clearly understand your needs,
we will proceed with the request analysis.
- E-C will then provide a service plan and quotation, based
on your request, for your approval. The service plan will
include proposed service options, the way to provide these
services, how to evaluate our performance, the background of
"Your Employee", and time-table for related job or
project, service agreement, non-disclosure agreement, etc.
- Approval - The client may modify service options, the
items and conditions in the agreement. After negotiation
process, the client needs to confirm the assignment by
sending E-C a purchase order and signed agreements.
- Implementation - During the Implementation phase, the
actual service will be implemented; E-C will report the
progress to the customers in a pre-defined format and
interval. If you order YouroverseaOffice@ service, your
"own" employees will work closely with you,
receive your instructions and report to you directly. Our
client manager will help your "own" employees to
use other related services if you have ordered them. E-C
will also provide regular performance report of your
"own" employees. If there are any other concerns,
you may contact our client manager or higher management at
any time.
- Performance Review - During the Completion phase, the
client manager and related officers will review our
performance together with the client to ensure all needs
have been met, and the client is satisfied with the outcome.
If any aspects of the assignment need to do additional jobs,
the client may inform us with written notice at this phase.
Both parties, bringing the implementation of the service to
a close, will sign the Certificate of Completion and
Acceptance.
- Service Option Adjustment - Based on the client's market
development situation, the client may need to adjust some
service options, or may have other specific requirements.
Both parties (E-C and client) will discuss on the new
assignment for further cooperation.
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